For electricity consumers in Andhra Pradesh’s eastern region, managing bills, connections, and complaints has become easier thanks to the EPCCB login portal — the official site of APEPDCL, or Eastern Power Distribution Company of AP Ltd.
The digital portal at epccbopn.apeasternpower.com helps customers handle most electricity-related services without needing to visit a local office. From bill tracking to complaints and online payments, it brings government utilities closer to your fingertips.
Here’s a simple, easy-to-understand walkthrough on how to use the EPCCB system and what you can expect from it.
⚡ What Is EPCCB?
EPCCB stands for Electricity Power Consumer Complaint & Billing system. It’s the official customer-facing web portal of APEPDCL — one of Andhra Pradesh’s four power distribution companies. APEPDCL handles electricity distribution in the eastern districts of Andhra Pradesh like:
- Srikakulam
- Vizianagaram
- Visakhapatnam
- East Godavari
- West Godavari
The EPCCB portal was built to give residential, commercial, and industrial electricity consumers an easy way to:
- Pay electricity bills online
- View billing history
- Register and track complaints
- Apply for new connections or services
- Submit meter readings (where allowed)
🌐 Website to Access:
👉 https://epccbopn.apeasternpower.com
This is the only official portal for EPCCB login. Be cautious of fake sites claiming to be APEPDCL portals.
🔑 Who Can Use the EPCCB Portal?
Anyone who receives their electricity from APEPDCL — whether you’re a domestic consumer, business owner, tenant, or industrial client — can use the portal.
You’ll need a valid Service Number (also called CA Number or Connection ID) to access your account or lodge a complaint.
✅ EPCCB Login: Step-by-Step Guide
Here’s how to use the site to check bills or register issues:
1. Visit the Portal
Go to https://epccbopn.apeasternpower.com
2. Choose Your Service
The homepage has several menu options. Depending on what you want, choose:
- Consumer Login (for bill history, usage, payments)
- Complaint Registration
- View Complaints Status
- Pay Bill Online
- Service Requests
3. Enter Your Service Number
This 13-digit number is printed on all electricity bills. It identifies your unique connection.
4. Submit Request or Login
Once the system fetches your details, you can proceed with the request — whether it’s payment, complaint registration, or bill download.
💡 What You Can Do on EPCCB
Here are the most useful features available to consumers on the portal:
💳 1. Pay Your Bill Online
Pay current or overdue bills securely using debit cards, credit cards, or UPI. You’ll also get a receipt for reference.
🧾 2. Check Previous Bills
View the complete billing history of your service connection, including units consumed, amount billed, due dates, and payments made.
🛠️ 3. Lodge a Complaint
Have a power cut, faulty meter, or poor voltage issue? Use the “Complaint Registration” option to raise a ticket. You’ll get a reference number to track progress.
📄 4. Apply for New Service or Change
EPCCB allows you to request:
- New electricity connection
- Load extension
- Name transfer
- Meter replacement
🔍 5. Track Complaint Status
Use your mobile number or complaint ID to know the current status of your request.
🧠 Quick Tips for Using EPCCB Effectively
- Always keep your Service Number handy — It’s required for almost everything.
- Use Google Chrome or Firefox for the best experience — the portal can be glitchy on older browsers.
- Save PDF receipts after payments — they’re helpful in case of disputes.
- Avoid peak hours (10 AM – 1 PM) if you find the portal slow.
❓EPCCB Login FAQ
Q1. Do I need to create an account to log in to EPCCB?
A: No, most services can be accessed using your service number. For deeper access (like usage analytics or detailed service history), you can register with your mobile number.
Q2. Can I check my bill without logging in?
A: Yes, go to the “Quick Bill Payment” section. Just enter your Service Number to fetch your latest bill.
Q3. I forgot my Service Number. What can I do?
A: You can find it on any previous bill. If you don’t have it, contact the local electricity office or helpline.
Q4. Is EPCCB available as a mobile app?
A: As of now, there’s no dedicated app. However, the portal is mobile-friendly and works on most smartphones.
Q5. Can I track power outages through this portal?
A: Not directly, but you can raise a complaint about outages and check the status online.
🔐 Is EPCCB Secure?
Yes. The website is managed by the Government of Andhra Pradesh’s IT department in partnership with APEPDCL. Transactions are encrypted, and no personal data is stored unless you register for long-term use.
However, always access the portal through the correct URL — https://epccbopn.apeasternpower.com — and never share your OTP or payment details with third parties.
🏁 Conclusion
Whether you’re a homeowner in Visakhapatnam or running a shop in Rajahmundry, the EPCCB login portal makes it much easier to manage your power services. It’s fast, official, and helps cut down visits to local offices.
From paying bills to logging complaints, everything you need is just a few clicks away.
Next time you need to check your power bill or submit a service request, try the EPCCB system. It may not be flashy, but it works — and saves you time.